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Welcome to the CIAEW Help Center. We're here to assist you with any questions or issues you may have regarding our products and services. Explore our comprehensive resources below to find the support you need.
Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, returns, warranties, and more.
Can I get replacement parts for my appliance?
Yes, you are able to, but you have to privately contact the CIAEW supportWhat is your return policy?
We offer a 90-day return policy for unused items in their original packagingAre your products covered by a warranty?
All our products come with a standard one-year warrantyHow can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the delivery statusDo you offer international shipping?
Yes, we ship our products internationally with varying shipping charges based on the destinationCan I cancel my order?
Orders can be canceled within 24 hours of purchase before they are processed for shippingHow do I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to stay informed about new product launches,special promotions, and exclusive offers
Am I able to get a demo of the product I want?
Unfortunately, you are unable to get a demo. But, you are always free to return a product if you are notcomfortable with it, as long as it follows the return policy
Do you offer repairs for the appliances?
Yes we do! Prices may vary, but you can get it fixed/replace it for free if you still have the warrantyWhat certifications does your product(s) have?
Our products meet various industry standards and certifications, such as UL, CE, and ENERGY STAR®.Refer to the product specifications for detailed certification information
What should I do if I have a safety concern with my appliance?
Safety is our top priority. If you have any safety concerns, stop using the appliance immediately and contact ourcustomer support team for guidance
How can I ensure that this is a genuine product?
Got more questions?
Feel free to fill out our questions form or contact customer support!
Email:
ciaewinc@gmail.com
Number:
1-437-545-1115
Instagram:
@theofficialciaew
Youtube:
@ciaewinc
Twitter/X:
@Official_CIAEW